Sorry to see you go

Subscription Cancellation Survey

Full Name *

Email *

Location ID (From your business profile) if unknown just type 'not known' *

Company Name/ Account Name *

To help us improve, we’d love to understand the reason for your decision. Could you let us know which of the following best describes your situation? * *

I don’t need it at the moment, but I plan to return in the future

I don’t currently have the budget for it, I may return in the future

My business model has changed, and I no longer need a CRM.

I found an alternative that better suits my needs.

The platform does not meet my requirements.

I don’t have the time to learn how to use it.

The customer service did not meet my expectations.

I didn't find value in the platform for my business

I'm having difficulties and I can't seem to get the right information

We are here to help.

Rather than cancelling, would you like to suspend your account or discuss your circumstances with one of our team members instead? If you do decide to suspend your account all your work will be saved but not activated. You can suspend your account for up to 6 months.

What would you like to do? * *

Suspend my account for up to 6 months

I think it's best I cancel at this stage

I would like to speak to someone prior to deciding the best course of action

We’d appreciate any additional feedback you’d like to share about your experience. Your insights will help us improve and better serve our customers.

Thank you for your time and honesty! *

Can you login? Do you still have access to your GoHighPRO account? *

Yes

To ensure all charges are cancelled, domains, workflows, website pages, links and integrations need to be disconnected. Please acknowledge that you understand this and you authorise us to disconnect any services as required. *

I authorize GoHighPRO to disconnect all and any domains, email addresses, websites, calendars, phone numbers, social accounts and anything else as deemed necessary to cancel my account in full.

What alternative did you find? *

Why do you find this alternative better than GoHighPRO *

We'd love to know more about the reasons GoHighPRO didn't meet your requirements (e.g., "missing features" "limitations" etc.) *

We are sorry to hear our customer service did not meet your expectations. We are constantly striving to improve this area by providing a range of support options, these include:

Free 1-hour onboarding calls
Free 1-hour Tech Setup Call
Free 30-minute weekly training calls
Our free email support team responses
Our free 900+ article knowledge base and step-by-step how-to library
Our on-demand paid VA done-for-you services
Our full done-for-you migration services

Can we get your feedback? Was it our *

Response times

Availability

Quality of help

Other

Do you have any other feedback on what we could of done to improve your experience? *

How satisfied were you with your GoHighPRO account? Please rate your overall experience: * *

GoHighPRO Pause Subscription Request

Pausing your account is a good will gesture as we understand circumstances may arise that need to take you away from your business. You can request to pause your account once only during the lifetime of your subscription for a period of up to 6 months.

Please note:

Once paused, you won't be able to login to your account until it is re-activated and your website pages, courses offers etc., will not be available to your clients or the public.

I confirm this is my first paused subscription request and any subsequent requests will be refused. I also understand that when my account is paused, all active features will be disabled, all websites/offers/courses will not be available to the public or my existing clients and my billing will re-commence automatically after the suspension term requested above. I also understand that if any features are still operating there may be some associated charges billed to my account for emails, AI, phone numbers of sms charges during the suspension period and I agree to these charges being processed. * *

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Don't click next as you don't need to continue submitting the Cancellation form.

We are here to help, feel free to book a call with one of our senior management team members to discuss any queries or concerns

Alternatively click back to continue with the cancellation survey.

Please note email, sms & advanced automation features/AI rebilling is charged separately to your monthly subscription and is charged retrospectively. We will reconcile these additional charges and may need to send you an invoice to finalize these charges.

By signing below you acknowledge that actual usage charges for these services may also be due and agree to pay any outstanding balance in full.

To check the usage charges please go to Settings ->> Company Billing ->> Credits Section ->> See Transactions, this will show you the usage to date this month. This is the amount that will be invoiced separately on cancellation.

Any unused credit is NON Refundable.

Cancellation Form Signature - Agree to final charges. *

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