Terms and Conditions

Last Modified: January 2025

The following terms and conditions govern your Account and use of Services with GoHighPro.

Your contract and account is with GoHighPro, owned and operated by Bablis Group Pty Ltd, ABN 27 965 627 018, which is an Australian-based company.

Plan Pricing:

$87 USD monthly | $147 USD monthly | $797 USD monthly

/or/

$948 USD yearly | $1617 USD yearly | $7667 USD yearly

Plus costs of consumables (including additional costs for usage of email sending, phone lines, phone calls, SMS, ai generated content, ai chat, email verification charges and other consumables as publicly detailed on www.gohighpro.com/pricing).

Email Verification Costs:

In order to make it easier for users to meet the email sending requirements that came into effect from 1st February 2024, and to help you protect your sending domain; GoHighPro has an inbuilt service that verifies the email address of every email you send the first time you send an email to them. Verification will only occur to each email address once.

This will reduce the risk of your sending domain from being penalised by ESPs, or shut down permanently, by automatically validating emails and blocking failed emails that will cause your domain to receive higher bounce, failed delivery and spam report rates.

There is an additional charge for email verification, which is USD 0.0035 cents per email ($10USD will get you 2,355 email verifications).

This feature is turned on by default, but users can instantly turn this feature off themselves under their Business Settings.

GoHighPro takes no responsibility for user domain reputation or the suspension of your sending domain due to your communication activity. Users are entirely responsible for complying with all of their communication, compliance, adherence to regulations and any subsequent consequences of failing to comply with compliance requirements.

By signing up for the GoHighPro service or using the GoHighPro website (our “Services”) or any of the Services of GoHighPro you are agreeing to be bound by the following terms and conditions (“Terms of Service”).

Any new features or tools which are added to the current Services shall be also subject to the Terms of Service.

You can review the current version of the Terms of Service at any time on this page:


https://www.gohighpro.com/terms

GoHighPro reserves the right to update and change the Terms of Service by posting updates and changes to the GoHighPro website. We recommend that you check the Terms of Service from time to time for any updates or changes that may impact you.

You must read, agree with and accept all of the terms and conditions contained in this Terms of Service agreement, as well as GoHighPro's Privacy Policy, Cookies Policy and, if applicable, Data Processing Addendum (“DPA”), incorporated herein by reference, before you use the Services or create a GoHighPro account (“Account”).

Everyday language summaries are provided for your benefit and are not legally binding. Please read the “Terms of Service” for the complete picture of your legal requirements. By using GoHighPro or any GoHighPro Services, you are agreeing to these terms. Be sure to occasionally check back for updates.

User Agreement

In signing up for a plan on GoHighPro “the Software”, you understand, acknowledge and agree that:

(a) The Software is always in development with new features being added constantly

(b) The Software will always be in active development to continuously bring new and improved serviceability and functionality to users

(c) GoHighPro cannot guarantee that it is fail-proof from unexpected results, loss of data or communications, project delays or other unpredictable damage or loss;

(d) GoHighPro is under no obligation to add or provide any specific features suggested, implied or tested to the Software;

(e) You acknowledge that the ‘onboarding’ call is not a full set up service. It is one zoom call at a maximum of 60 minutes, during which your GoHighPro expert will assist you with connecting your primary integrations including Stripe and/or PayPal, Facebook and Instagram messenger, your Google account and Google My Business account; as well as show you briefly around your account.

(f) You acknowledge that full set-up services, migration services, done for you services, any work that is outside of the scope of trouble-shooting, bug-fixing or a platform-related issue; and extra time with GoHighPro experts are an additional fee paying service that you may choose to engage if you wish. The fees and service descriptions for these services can be found on https://www.gohighpro.com/pricing

(g) You are solely responsible for maintaining and protecting all data and information that is retrieved, extracted, transformed, loaded, stored or otherwise processed by the Software.

(h) You will be responsible for all costs and expenses required to backup and restore any data and information that is lost or corrupted as a result of your use of the Software.

(i) You are not locked in to any contract, and you are free to cancel your plan at any time, however there is a cost if you wish to 'transfer' your account to another platform.

(j) You understand and acknowledge that only a limited amount of text messages, phone calls and emails are included in the set pricing per month and only on selected plans; and that if you exceed the inclusion of use stated on the pricing page (https://www.gohighpro.com/pricing), that there will be additional charges as per the 'pay as you go' pricing schedule listed on the pricing page at https://www.gohighpro.com/pricing

In opting in to a GoHighPro account, you also acknowledge, accept and agree to the following Terms of Service.

1. Account Terms

You agree to the following terms relating to your account:

You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Services or have such authorisation from your parents or guardian.

You must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process.

You are responsible for ensuring that your registration information is true, accurate and complete.

You acknowledge that GoHighPro will use the email address you provide as the primary method for communication.

You are responsible for keeping your password secure.

GoHighPro cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.

You are responsible for all activity and content such as videos, files, data, graphics, photos and links that is uploaded to your GoHighPro account (“Content”).

A breach or violation of any term in the Terms of Service as determined in the sole discretion of GoHighPro will result in an immediate termination of your Services.

Which means;

You have to use your own information to create a valid GoHighPro Account and you are responsible for the details of that account. Remember that we can cancel your service if you violate any of these terms. If we need to reach you, we will send you an email to the email that you provided.

2. Account Activation

The person signing up for the Services will be the contracting party (“Account Owner” OR "User") for the purposes of our Terms of Service and will be the person who is authorised to use any corresponding account we may provide to the Account Owner in connection with the Services.

If you are signing up for the Services on behalf of your employer, your employer shall be the Account Owner. If you are signing up for the Services on behalf of your employer, then you represent and warrant that you have the authority to bind your employer to our Terms of Service.

Which means;

The person signing up for the GoHighPro Services is responsible for the account and is bound by these Terms of Service. If you sign up on behalf of your employer, your employer owns the account and is also bound by our Terms of Service.

3. General Conditions of Use

The following general conditions apply to your use of the Services:

Technical support is only provided to paying Account Owners and is only available via email, unless you have purchased time with a “GoHighPro Expert” or purchased a service that includes onboarding or another specifically stated communication or support method.

You are responsible for the conduct on your Account and the conduct of your customers.

You must ensure that you and your customers do not:

  • Use the Services for any illegal or unauthorised purpose nor may you, in your use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws) as well as the laws of Australia;

  • Reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without our express written permission;

  • Misuse the Services by interfering with their normal operation, or attempting to access them using a method other than through the interfaces and instructions we provide;

  • Purchase search engine or other pay-per-click keywords (such as Google AdWords), or domain names that use GoHighPro or GoHighPro trademarks and/or variations and misspellings thereof;

  • Circumvent or attempt to circumvent any limitations imposed on your account;

  • Probe, scan, or test the vulnerability of any GoHighPro system or network, unless we have given you prior written authorisation;

  • Decipher, decompile, disassemble, translate, create derivative works, reverse engineer or otherwise attempt to reconstruct, identify or discover any source code, algorithms, underlying ideas or underlying user interface techniques in the Services or any of the software used to provide the Services, or attempt to do so;

  • Directly or indirectly identify a customer contrary to the terms of any Confidentiality Notice or other privacy setting, or attempt to do so;

  • Use the Services to collect or store any sensitive information (“Sensitive Information”) including personal health information, banking and credit card information, and if you do use GoHighPro to collect, store or otherwise process any Sensitive Information you do so at your own risk and you are responsible for ensuring compliance with all applicable laws;

  • Transmit any viruses, malware, or other types of malicious software, or links to such software, through the Services;

  • Use the Services to infringe the Intellectual Property Rights of others, or to commit any unlawful activity;

  • Attempt to circumvent any license, timing or use restrictions that are built into the Services; or

  • Lend, resell, lease or sublicense or otherwise use the Services for the benefit of a third party, unless we have given you prior written authorization

Questions about the Terms of Service should be sent to [email protected]

You understand that your Content (not including credit card information), may be transferred unencrypted and involve

(a) transmissions over various networks; and

(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit Card information is always encrypted during transfer over networks.

We do not knowingly provide services or sell products to children. If you are below the age of 16, you may use our website or the Services only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information and do not use this website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us on [email protected]

Which means;

The GoHighPro Services belongs to us. You are not allowed to steal or copy it or use it for any illegal or sketchy purpose.

On the internet, your content may be transferred unencrypted and may be altered, but credit card information is always encrypted.

Do not use our services if you are a minor without the authorisation of your parent or guardian.

4. GoHighPro Rights

The following are GoHighPro rights in regards to the Services and these Terms of Service:

We reserve the right to modify or terminate the Services for any reason, without notice at any time.

We reserve the right to refuse our Services to anyone for any reason at any time.

GoHighPro does not pre-screen Content and it is in their sole discretion to refuse or remove any Content that is available via the Services.

We may, but have no obligation to, remove Content or suspend an Account Owner’s access to the Services if they share or otherwise make available Content containing material that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

Verbal or written abuse of any kind (including threats of abuse or retribution) by an Account Owner or its representatives directed at any GoHighPro customer, GoHighPro employee, member, or officer will result in immediate account termination.

We reserve the right to provide our Services to your competitors and make no promise of exclusivity in any particular market segment. You further acknowledge and agree that GoHighPro employees and contractors may also be GoHighPro customers/instructors and that they may compete with you, although they may not use your confidential information in doing so.

In the event of a dispute regarding account ownership, we reserve the right to request documentation to determine or confirm account ownership. Documentation may include, but is not limited to, a scanned copy of your business license, government issued photo ID, the last four digits of the credit card on file, etc.

GoHighPro retains the right to determine, in our sole judgment, rightful account ownership and transfer an account to the rightful owner. If we are unable to reasonably determine the rightful Account Owner, GoHighPro reserves the right to temporarily disable an account until resolution has been determined between the disputing parties.

Which means;

We can modify, cancel or refuse the Services at anytime.

In the event of an ownership dispute over a GoHighPro account, we can freeze the account or transfer it to the rightful owner.

5. Limitation of Liability

You expressly understand and agree that GoHighPro shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service.

In no event shall GoHighPro or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our site, our services or this agreement (however arising including negligence).

You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, GoHighPro partners, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

Your use of the Services is at your sole risk. The Services is provided on an ”as is“ and ”as available“ basis without any warranty or condition, express, implied or statutory.

GoHighPro does not warrant that the Services will be uninterrupted, timely, secure, or error-free.

GoHighPro does not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.

GoHighPro does not warrant that the quality of any products, Services, information, or other material purchased or obtained by you through the Services will meet your expectations, or that any errors in the Services will be corrected.

In no event will GoHighPro aggregate liability for all claims of any kind, including any claims arising out of or related to this agreement, whether by statute, contract, tort, or under any other theory of liability, exceed the lesser of: the fees paid by you for the GoHighPro services hereunder during the one (1) month period immediately preceding the date on which the cause of action arose or $100 USD.

Which means;

We are not responsible if you break the law, breach this agreement or go against the rights of a third party, especially if you get sued.

Services are “as is” so it may have errors or interruptions and we provide no warranties.

The total amount of our potential liability is limited to one month of your fees paid to us.

6. Waiver and Complete Agreement

The failure of GoHighPro to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and GoHighPro and govern your use of the Services, superseding any prior agreements between you and GoHighPro (including, but not limited to, any prior versions of the Terms of Service).

Which means;

If GoHighPro chooses not to enforce any of these provisions at any time, it does not mean that they give up that right later.

These terms of Services make up the agreement that applies to you. This means that any previous agreements between you and GoHighPro don’t apply if they conflict with these terms.

7. Intellectual Property and Customer Content

We do not claim any intellectual property rights over the material you provide to the GoHighPro Services including Content.

All material you upload remains yours. You can remove your GoHighPro site at any time by deleting your account, we will delete your Content in accordance with our Privacy Policy.

You retain ownership over all content that you submit to a GoHighPro site, including compliance of your Content with any applicable laws or regulations.

By uploading Content, you agree:

(a) to provide GoHighPro the right to display and store your Content:

(b) to allow other internet users to view your Content; and

(c) that GoHighPro can, at any time, review all the Content submitted by you to its Services.

You acknowledge that, in order to ensure compliance with legal obligations, we may be required to review certain content submitted to the Services to determine whether it is illegal or whether it violates these Terms of Service. We may also prevent access to or refuse to display content that we reasonably believe violates the law or these Terms of Service. GoHighPro has no obligations to monitor or review any content submitted to the Services by you or any other person.

Any ideas, suggestions, concepts, processes, techniques, questions, answers, codes/scripts, and other comments related to our services, site, proposed services, documentation or business (“Feedback”) that you provide to GoHighPro will be owned by GoHighPro and you hereby waive any claim you have to ownership, compensation, monetary or otherwise, for providing the Feedback and for GoHighPro's use of your Feedback.

You hereby grant GoHighPro a non-exclusive right to use your trade-names, trademarks, service marks, trade dress and logos to promote the GoHighPro service.

We will not disclose your Confidential Information to third parties, except as required in the course of providing our Services. “Confidential Information” includes any materials or information provided by you to us which is not publicly known.

Confidential Information does not include information that:

(a) was in the public domain at the time we received it;

(b) comes into the public domain after we received it through no fault of ours;

(c) we received from someone other than you without breach of our or their confidentiality obligations; (d) we are required by law to disclose; or

(e) that you have given your consent or instructed us to disclose.

If you remove content, delete your account or if these Terms of Service are terminated, we will be permitted to retain a copy, including archives, of your Confidential Information or any information that is related to your account (including Content and personal information) if such retention is necessary to meet our legal and compliance obligations.

Which means;

Anything you upload remains yours and your responsibility. If you want to remove your content, just delete your account.

We are allowed to keep a copy of certain information if we are required to do so by law.

8. Payment of Fees

A valid credit or debit card is required for accounts able to process orders.

For our paid plans, Services will be automatically billed from your attached card every 30 days. The Account Owner will receive a receipt of payment by email that the account is registered with.

Account Owners must dispute any discrepancies or errors in their invoices within two weeks of their receipt of an invoice/bill.

If you are based outside of Australia, all fees are exclusive of applicable federal, provincial, state, local or other governmental sales, goods and Services, harmonised or other taxes, fees or charges now in force or enacted in the future (“Taxes”).

If you are tax resident in Australia, GST is included in the stated subscription fee and purchase of some or all of GoHighPro's products and Services (“Taxable Offerings”).

GoHighPro does not provide refunds for any reason.

9. Cancellation and Termination

You may cancel your account at any time by submitting the GoHighPro Cancellation Form on https://www.gohighpro.com/cancel or emailing [email protected]

Your account will be cancelled within 72 hours of you requesting a cancellation of your Service.

Cancelling your account will completely DELETE your entire account, including all data, content and records and cannot be recovered or retrieved once cancelled.

Users are responsible for ensuring that all of their content, data and information is fully backed up before cancelling your account. GoHighPro accepts no liability for any loss of data.

Once cancellation is confirmed, all of your Content will be immediately deleted from the Services. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so. If you request that your Content be deleted, GoHighPro will not be held responsible for any data that is lost.

We reserve the right to modify or terminate the Service for any reason, without notice at any time.

9a) Cancellation Under Fraud Protection:

Without limiting any other remedies, GoHighPro may prevent you from creating an account or suspend or terminate any account that you create if we suspect that you (by suspected, unconfirmed or verified conviction, settlement, insurance or escrow investigation, or otherwise) have, have previously, or may have engaged in fraudulent activity in connection with the Services or other dealings outside of the Services.

GoHighPro reserve the right change, pause, suspend or cancel your account at any time.

9b) Transfer of Accounts & Transfer Fee

If you wish to transfer your account to another provider platform, there is a transfer fee of $1,000 USD.

Once the Transfer Fee has been paid in full, the account will be released in full.

GoHighPro will not be responsible for the migration of your data, only the release of it. GoHighPro cannot control what data can be 'transferred' to the receiving platform and accepts no responsibility of data loss in an account transfer.

Note that cancelling your account will initiate an immediate deletion of your records, so you are required to formally request your transfer before you cancel your account.

10. Modifications to the Services and Prices

Prices for the GoHighPro monthly plans are subject to change upon 30 days notice from GoHighPro.

Such notice may be provided at any time by posting the changes to the GoHighPro Site

(https://www.gohighpro.com/) or via the administration menu of your GoHighPro site via an announcement.

With Exception to anyone joining GoHighPro prior to 31st December 2024.

Prior to that date anyone joining GoHighPro will be grandfathered in at the price valid at the time of their sign up for the duration of their membership, provided they do not pause or cancel their account.

GoHighPro reserves the right to change pricing for done-for-you services, or to update the costs of third-party impacted services such as (but not limited to) email, phone, SMS, 3rd party apps and AI services; with 24 hours notice.

GoHighPro reserves the right at any time to modify or discontinue the Services (or any part thereof) with or without notice.

GoHighPro shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Services.

Which means;

We may change or discontinue the Services at anytime, without liability.

11. Optional Tools & Services

GoHighPro may provide you with access to, and you may choose to use, third-party tools as part of the Services, including for example the GoHighPro App Store, Marketplace, Plugins or Service Providers over which GoHighPro neither monitors nor has any control or input.

You acknowledge and agree that GoHighPro provides access to such tools ‘as is’ without any warranties, representations or conditions of any kind and without any endorsement. GoHighPro shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of third-party services is entirely at your own risk and discretion and you should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third party provider(s).

GoHighPro strongly recommends that instructors seek specialist advice before using or relying on certain tools. In particular, tax calculators should be used for reference only and not as a substitute for independent tax advice when assessing the correct tax rates instructors should charge end users.

Which means;

We are not responsible for third party tools so use them at your own risk. If you use them you agree that we do not provide a warranty, so get advice beforehand.

11b) Wordpress Hosting

12. GoHighPro ‘Experts’ & Consultants

GoHighPro Experts and Consultants consist of employed, contracted and independent third parties (“Experts”) that can help you build and operate your GoHighPro site. GoHighPro does not employ some Experts, and do not employ any GoHighPro Consultants at all, and is in no way affiliated with GoHighPro Consultants.

GoHighPro does not endorse independent consultants or ‘experts’ and takes no responsibility for any work performed by independent Experts and Consultants, or failure to fulfil a work order. Links to websites of independent Experts Consultants, announcements about Services or offers, and responses to email inquiries regarding independent Expert Consultants are provided solely for informational purposes at the discretion of GoHighPro and shall not be construed or imply permission, or an affiliation, position regarding any issue in controversy, authentication, appraisal, sponsorship, nor a recommendation or endorsement of any website, product, Services, activity, business, organisation, or person, and any offers, products, Services, statements, opinions, content or information on any linked third-party website.

Under no circumstances shall GoHighPro be liable for any direct, indirect, incidental, special, consequential, exemplary or other damages whatsoever, including, without limitation, any direct, indirect, incidental, special, consequential, exemplary or other damages that result from any contractual relationship between you and independent GoHighPro Experts or Consultants. These limitations shall apply even if GoHighPro has been advised of the possibility of such damages. The foregoing limitations shall apply to the fullest extent permitted by law.

Which means;

Some Experts and all Consultants are not employees of GoHighPro and we are not responsible for them.

13. Digital Millennium Copyright Act

13.1 General Policy

GoHighPro has adopted the following general policy toward copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA). It is GoHighPro's policy to:

(a) Block access to or remove content that it believes in good faith to be copyrighted material that has been illegally copied and distributed by any of its users, content providers, or affiliates; and
(b) Remove or discontinue services to repeat infringers.

13.2 Procedure for Reporting Copyright Infringement

If you believe that any content hosted on or accessible through the GoHighPro platform infringes your copyright, you may submit a notice of copyright infringement to our designated agent, including the following:

  • A physical or electronic signature of the person authorized to act on behalf of the copyright owner;

  • A detailed description of the copyrighted work that you believe has been infringed;

  • A description of the material that you claim is infringing, including its location on our platform;

  • Content provider’s or user’s name, address, telephone number, and, if available, e-mail address and a statement that such person or entity consents to the jurisdiction of the Federal Court for the judicial district in which the Content provider’s or user’s address is located, or if the Content provider’s or user’s address is located outside of Australia, for any judicial district in which GoHighPro is located, and that such person or entity will accept Services of process from the person who provided notification of the alleged infringement.

14. Support and Services

GoHighPro are committed to delivering exceptional service and support to our clients.

To ensure clarity and satisfaction, these terms confirm the scope difference between our complimentary tech support and our paid services.

14b) Complimentary Tech Support:

Our complimentary tech support is dedicated exclusively to troubleshooting, resolving errors, issues, and bugs related to the software functionality; and providing direction on how GoHighPro features work, or providing demonstrations of features from a demonstration account. Our 24/7 Live Chat Support is free of charge for these matters for all customers, 365 days of the year.

14c) Paid Services

For tasks that go beyond the realm of troubleshooting, system functionality triaging, demonstrations, explanation of features, or for any service where a User would like a GoHighPro representative to conduct work for a User inside the User account, GoHighPro has a range of paid services to assist with such business operational assistance.

If a user is unsure whether a task falls under our complimentary tech support or requires a paid service, we encourage users to browse the services page or contact us via email.

As a commercial entity, it is critical for GoHighPro to distinguish between free support, and ‘done for you’ services that require the time, expertise and staffing allocation of highly skilled technicians, and that would be an operational or staffing cost to a Users business in any other scenario.

15. GoHighPro Accounts Payable & Legal Information

Business Name: GoHighPro; Owned and operated by Bablis Group Pty Ltd

Australian Business Number (ABN): 27 965 627 018

Postal & Billing Address: P.O. Box 832 Cronulla NSW Australia 2230

Which means;

This information can be referenced if you are setting up GoHighPro as a Vendor. Email us at [email protected] if you require additional information.

16. Languages

The parties have agreed that this arrangement will be established and all related documents be written in English.

17. Refund Policy

GoHighPro does not provide refunds for any reason.

18. Cancellation & Account Deletion (Updated)

If you wish to transfer your GoHighPro account to another platform or agency, a one-time transfer fee upto $800 USD will apply. This fee covers account handover, system release, and platform reassignment. Please note that data migration or technical support for the transfer is not included in this fee.

Copyright 2025. All Rights Reserved.